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The 30-day guarantee
Every flat fee comes with a 30-day money-back guarantee. If BidDog is not worth it to you within 30 days of paying, email hello@biddog.co and we will refund that payment in full. No forms and no questions.
A full refund ends what the fee paid for: the sale comes down, or the shop pass stops and its days come off. Nothing is deleted, and an auction with bids runs to its close.
Nothing renews
You pay $10 flat, once, so there is nothing to cancel and we keep no card on file for it. A sale stays up until it ends. A Local Pick Up shop sale runs 30 days and stops on its own: your items pause, and nothing is deleted.
After the first 30 days
After the guarantee period, fees are not refunded.
If we made a billing mistake, such as charging you twice, tell us and we will refund it, whenever you notice.
A subscription you already hold can be cancelled in the billing portal. That stops future charges, and it stays active until the end of the period you paid for.
How refunds are paid
Refunds go back to the card or account you paid with, through Stripe. They usually show up within 5 to 10 business days, depending on your bank.
Items bought at auction
BidDog is not part of the auctions it indexes, so we cannot refund items you win there. Returns and refunds for those purchases are handled by the auctioneer, under their own terms. For a Local Pick Up item you won on BidDog, you paid the seller, so a return is between you and the seller.
No-show charges
The one charge BidDog can make on a win is the no-show charge in section 3e of our terms. If you were charged and think it is wrong, reply to the email about it or write to hello@biddog.co. If the seller's report was false, or we made a mistake, we refund the whole charge to your card, take back any share paid to the seller, and take the strike off. A charge we reviewed and upheld is not refunded.
Questions
Email hello@biddog.co or use our contact form.